Force10 Networks PSeries 100-00055-01 User Manual download pdf (Page 131)

P-Series Installation and Operation Guide, version 2.3.1.2 131

Requesting a Hardware Replacement

To request replacement hardware, follow these steps:

Step Task

1 Determine the part number and serial number of the component.

2 Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a

support case by:

• Using the Create Service Request form on the iSupport page (see Contacting the Technical

Assistance Center on page 130).

• Contacting Force10 directly by E-mail or by phone (see Contacting the Technical Assistance Center

on page 130). Provide the following information when using E-mail or phone:

• Part number, description, and serial number of the component.

• Your name, organization name, telephone number, fax number, and E-mail address.

• Shipping address for the replacement component, including a contact name, phone

number, and E-mail address.

• A description of the failure, including error messages.

• The support representative will validate your request and issue an RMA number for the return of the

component.

3 Pack the component for shipment. Label the package with the component RMA number.

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Force10 Networks PSeries 100-00055-01 User Manual Page 131